Effective Date: 1/1/2025

BnT Surface Care Experts (“BnT,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit our website bntinc.biz, book services, or communicate with us.

We may collect the following information when you interact with us:

• Personal Information: Name, phone number, email address, billing address, and payment details when booking services.
   
• Booking & Service Information: Appointment details, consultation requests, service history, and property details relevant to cleaning.
   
• Technical Information: IP address, browser type, device information, and cookies when visiting our website.
   
• Communication Information: Messages, emails, or inquiries sent to us.
   

We use the information we collect to:

• Schedule, confirm, and manage appointments.
   
• Provide quotes and consultations.
   
• Process payments and send invoices.
   
• Respond to questions and customer support requests.
   
• Improve our website and services.
   
• Send promotional offers, loyalty discounts, or updates (you may opt out at any time).
   

We do not sell or rent your information to third parties. We may share information only in the following cases:

• With trusted service providers (e.g., payment processors, scheduling software, or marketing platforms) to complete transactions or manage bookings.
   
• To comply with legal obligations, court orders, or lawful requests.
   
• To protect the safety, rights, or property of BnT, our customers, or others.
   

Payments for services or consultations are processed securely through trusted third-party payment providers. We do not store or have direct access to your full payment details.

Our website may use cookies and similar technologies to improve user experience, analyze site performance, and support online booking. You may disable cookies in your browser settings, but some features of our website may not function properly without them.

We retain personal information only as long as necessary to provide services, comply with legal obligations, and maintain business records.

You have the right to:

• Request access to the personal data we hold about you.
   
• Request corrections or updates to your information.
   
• Request deletion of your data, subject to legal and business recordkeeping requirements.
   
• Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
   

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. While we use secure systems, no method of data transmission or storage is 100% guaranteed.

Our services are not directed to children under 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

If you have questions about this Privacy Policy or how your information is handled, please contact us:

BnT Surface Care Experts
Phone/Text: 509-201-1020
Email: Support@BnTInc.Biz
Website: bntinc.biz